What size should I order?

The best way to make sure you order the perfect size is to take a peek at our size guide. Each item is measured from seam to seam, on a flat surface. You can compare the displayed measurements with your own to find the absolute perfect fit!
Is there an option for plus size?

Absolutely! Check out our curvy merchandise here. Also you will see the available sizes listed for each individual item.
Where can I find sizing recommendations?

Please review our size guide here!
Where is the size of the model displayed?

Just click on the 'SIZE & FIT' button on each product page to find out the model's size and measurements.
What is the status of my order?

Please review our shipping policy here. To check your order status, log in to your account and navigate to your order history. If you do not have an account, contact us with your questions. Be sure to include your order number and purchase date for a faster response.
Where is my order confirmation?

As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t receive an email, please check your spam folder and add sales@SouthernLoftShop.com to your safe list.
When will my order ship?

Orders are processed within 1-3 business days. Orders are shipped Monday - Friday. You will receive an email when your order ships with tracking information. Orders placed on Friday after 12:00 pm CST will be shipped on the next business day. Please see our shipping information section for more details.
I get an error message when I enter my shipping and billing addresses?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?

Our website works best with Google Chrome or Safari, so please make sure you aren’t using Internet Explorer or Edge. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake! If you continue to receive error messages, please contact us Monday - Friday 8:00pm - 4:30pm CST via email: sales@SouthernLoftShop.com
What is your return policy?

Southern Loft Shop will gladly accept returns of unworn, unwashed, undamaged or defective merchandise purchased on our site within 14 days of receiving your order. If there are any damages or problems with your order, please contact us within 3 days. Orders cannot be changed, modified, or canceled after checkout. Please carefully review our policy below, if you have any questions please contact us. Eligible returns are for merchandise exchanges or store credit only issued via email as a SouthernLoftShop.com E-gift card. Refunds will not be issued unless your merchandise is damaged or defective. All accessories and sale items are FINAL SALE and not eligible for return. All shipping is non-refundable unless there was a mistake on our end. Exchanges are based on merchandise availability. If you would like to exchange your merchandise, you must contact us within 3 days of receiving your order to ensure availability. The original merchandise must be received before the new order can be shipped. Please review our return policy for the most updated information.
Can I cancel or change my order?

Orders cannot be changed, modified, or canceled after checkout. Please carefully review our return policy, if you have any questions please contact us.
The order I received was incorrect or missing items.

If there are is a problem with your order, please contact us within 3 days: sales@southernloftshop.com
What payment options do you accept?

We accept American Express, Discover, MasterCard, Visa debit/credit card payments, and PayPal. We don't accept personal checks, money orders, direct bank transfers, or multiple forms of payment.
Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
Do you have gift cards?

We sure do! We’ve heard it’s a very popular gift! Please contact us to purchase a Souther Loft Shop E-gift card via email: sales@SouthernLoftShop.com
How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.
How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
Can I combine promo codes?

Promo codes and offers cannot be combined with already discounted items or sale items. Only one promo code per order.
Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card. To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
Do you make price adjustments?

Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.
Where do you find your merchandise?

All of the merchandise on SouthernLoftShop.com is selected by the boutique owner. Our vision is to provide inclusive, trendy fashion choices for women of all ages. Whether it’s girls’ night, date night, workday, or weekend getaway we’ve got you covered. We devise sophisticated, yet chic, modern looks we know you'll adore. From the hottest denim to on-trend accessories, you can find the perfect pieces for your one-of-a-kind look. Our styles are selected with every unique part of you in mind. You will discover bold colors, classic stripes, and playful prints in our clothing and accessories. For the easiest, everyday outfits, check out our variety of tank dresses and denim for effortless styling. Need to dress up an outfit? Experiment with our beaded earrings, available in several bold colors. Need to dress down an outfit? Try our classic tops or hang out in our plush smiley slippers. We promise to do everything we can to make your shopping experience exceptional. If you have any suggestions on how we can improve our shop, please contact us!
When will you be restocking this item?

If an item is out of stock, contact us to let us know you would like to order and we will try to help!
An item in my shopping cart is now sold out. Why did this happen?

Unfortunately items placed in your shopping cart are not held or reserved until your order is complete. If you find something you like, we recommend purchasing it as quickly as possible to avoid losing out on competition from other shoppers.
Can't find your question?

Contact us for additional help!

• • • frequently asked questions • • •